Home Services About Portfolio Insights Contact Book Consultation →

IT Operations That Actually Work.

From Microsoft 365 administration to employee onboarding and knowledge documentation — structured IT operations built on ITIL 4 practices so your team can focus on work, not tech problems.

ITIL 4 Certified · CompTIA Security+ · Columbia University IT
01
Microsoft 365 & Google Workspace
Cloud Administration

Full administration of your cloud workspace — user management, license optimization, security policy configuration, and ongoing support. You get a properly configured environment, not a default install.

  • User account creation, licensing, and access management
  • Security defaults and conditional access policies
  • Email, calendar, and Teams configuration
  • SharePoint and OneDrive setup and governance
02
Device Setup & Configuration
Endpoint Management

New hire starting Monday? Devices configured, secured, and ready — including endpoint protection, application installation, and user account provisioning. No delay, no scramble.

  • Windows and macOS setup and hardening
  • Antivirus, encryption, and screen lock configuration
  • Application installation and license assignment
  • Remote management configuration
03
User Onboarding & Offboarding
HR Process Integration

A clean, repeatable process for bringing people in and letting them go securely. Account creation, access provisioning, and secure offboarding that closes every door behind a departing employee.

  • Onboarding checklist design and documentation
  • Access provisioning aligned to role and department
  • Offboarding: account suspension, data recovery, license reclaim
  • Integration with HR workflows
04
Technical Support
Remote & Advisory

Reliable remote support for day-to-day technical issues — software, hardware, connectivity, and Microsoft 365 problems resolved quickly without a ticketing queue backlog.

  • Microsoft 365 and Google Workspace troubleshooting
  • Hardware and software support
  • Network connectivity guidance
  • Printer, peripherals, and video conferencing setup
05
Documentation & Knowledge Management
KCS Certified

Your team shouldn't have to ask the same question twice. Knowledge base design, process documentation, and KCS-aligned knowledge management that makes your organization self-sufficient.

  • Internal knowledge base design and structure
  • Process and procedure documentation
  • KCS methodology implementation
  • Notion, Confluence, or SharePoint knowledge systems
06
Process Improvement
ITIL 4 Framework

ITIL 4-certified process design — from incident management to service request workflows. Clean processes that reduce friction, improve response times, and scale with your team.

  • Incident and request management workflow design
  • Service catalog development
  • SLA definition and monitoring setup
  • Reporting and performance measurement

Packages & Rates

Starter Setup
$400 – $800
M365 or Google Workspace configuration for up to 5 users, device setup, and security defaults.
Onboarding System
$600 – $1,200
Full onboarding and offboarding process design, documentation, and checklist implementation.
Knowledge Base Build
$800 – $1,500
KCS-aligned knowledge base design, structure, and initial content for your team's most common issues.
IT Monthly Retainer
$300 – $700 / mo
Ongoing support, user management, incident handling, and monthly check-in for growing teams.
Get Started

Ready to build IT operations that scale?

Schedule a free 30-minute consultation. We'll review your current setup, identify gaps, and map out a clear plan — no commitment required.